Objective 

Experience 

Maintained network infrastructure of NT 4.0, SQL 6.5, IIS 3.0, Exchange 5.5
Migrated SQL Server from off-site facility to in-house for faster access to database information.
Mirgrated Exchange Server to new computer
Maintain printer network with HP Laser Jet 5si, Kodak Imagesource, and Apple Laserwriters.
Provide desktop support to 30+ users on site and 20 remote users.
Create backup scenarios for disaster recovery using Segate Backup Exec and Windows NT Backup.
Created a mini-network for use during the company's global convention held in Dallas, TX, using TCP/IP.
Managed all contacts with outside vendors regarding hardware, software and training.
Maintain internet T-1 connection with CISCO Router, 100/100 Hubs and Bridges and split patch panels.
Developed a computer lab for testing new software and other projects realted to the increasing need for information.
Workstations of Windows 95 include following software: Adobe Photoshop 4, Pagemaker 6.5, Office 97 with Outlook, Internet Explorer 4.0, Publisher 97, Crystal Reports and SQL Client Utilities.
Managed relations with outside database company which develops Cold Fusion scripts to access our SQL db
Planning for 1998 Global convention in Opryland, Tennessee

AccessOne, Kirkland WA 1997
Support Representative

Assisted new customers with configuration settings in Windows 95, Windows NT and DOS.
Assisted in troubleshooting NT Networks using TCP/IP, NetBEUI, or IPX/SPX
Solved customer problems by using many debugging techniques

Aktiv Computer Corporation, Walnut CA, 1996
Support Representative

Created new home pages for customers who wanted Internet exposure.
Answered calls relating to technical support issues.
Troubleshoot software installation problems with various software packages like MS Office.
Programmed Excel templates for mortgage lenders and realtors.
Installed operating systems: Windows 95, DOS, NT 3.51/4, Novell, Linux

OTHER WORK EXPERIENCE

Handled all accounting issues from payroll to A/P, A/R, G/L, end year statements.
Introduced and integrated computerized systems to handle growing needs of company.
Managed all bank transactions which included negotiation of bank terms for additional loans.
Created and supervised employees regarding training, scheduling and licensing.
 

Education

New Horizons (1997)

• Microsoft Exchange Server 5.0

Quickstart Technologies (1997)

• Microsoft SQL Server 6.5 Administration

US Seattle Connect, Seattle (1997)

Microsoft Certified Systems Engineer (MCSE) ID: 436651

• MCSE transcript

California State University, Los Angeles (1993-1995)

Accounting certificate with concentration of computerized methods.
Taught computer classes such as COBOL and BASIC as an intern.

University of California, Los Angeles (1987-1991)

BA Political Science, Law

Skills
 

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